Do you demand the best from your professional career? Are you inspired by excellence? Red Commerce is currently working with the world’s leading business application software house where you will have the power to make a real impact. As the global market leader for business software, our client helps companies and organisations in more than 25 industries to run better. PURPOSE AND OBJECTIVES As a crucial part of the total solution delivery strategy, our client’s service management software focuses on the overall success of their customers' business solutions. One essential element in their continued success is the services portfolio offered by the consulting arm and its certified partners, whereby consulting, implementation, and optimisation services are delivered throughout the entire solution life cycle. The (senior) Program Manager (f/m) is a senior leader and focuses on executing program management, which requires the combination of deep subject matter and industry expertise (e.g. Automotive, Telecoms, Retail, etc.). The ideal candidate has had recent hands-on, customer-facing project and program management experience as well as exposure to compliance, internal audit, strategy development, and supporting the license and consulting Opportunity Management Process. EXPECTATIONS AND TASKS - Effectively manage and lead programs to ensure successful completion, work with Stakeholders and Senior FS Management - Generates concepts, develops business cases, solicits regional and local requirements, and is part of regional strategic initiatives that deliver improvements in the organisation's professional capability to manage portfolios, programs, and projects - Develop a solid program plan with milestones and deliverables and furthermore, execute on the plan quickly handling any issues and objections - Translate generalised business goals and objectives into concrete program strategy and tactical plans - Support the Nordics FS strategy and Delivery Operations and has the ability to develop a strong virtual network throughout the Nordics - Support Program Management Practice professional development, methodology development, creation of intellectual capital, performance and compensation management, and perform coaching and mentoring - Ensures effective development and deployment of project management policies, procedures, quality standards, and methodologies - Oversee and promote enterprise knowledge management - Build credibility / trust with assigned regional customers (internal) during the Deal Execution phase - Support development of long term value realisation plans by understanding portfolio of projects, in collaboration with assigned regional teams - Able to direct others to set up consistent PM Systems in order to ensure SAP PM quality standards and compliance - Deliver customer expectations by consistent use of SAP Products, Services and partners and demonstrate value for customers - Ensure delivery of our program scope on time, budget, quality criteria and the expectations of the stakeholders - Contribute to SAP Program Management Practice by submitting her/his own success stories, examples, accelerators and templates - Able to recover troubled programs and proactively prevent further escalations by appropriate use of resources and management empowerment EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES - Master's degree, preferably in finance, commerce, engineering, information technologies or MBA or equivalent training and job experience - Strong leader who takes charge and control in challenging project and program circumstances by engaging with the external and internal key stakeholders - Expert knowledge of the key SAP methodologies and tools such as ASAP, Program Management Methodologies, Solution Manager, PEM etc - Global cultural awareness and respect. Preferred to have hands-on management experience in a multi-national environment - Organisational savvy: appropriately aggressive, yet cool and respectful, professional presence - Results driven: confident, thrives on hard work and consistent challenge, and is quick on his/her feet. S/he will be an active partner with other SAP colleagues in formulating opportunity and delivery strategies - Team oriented: building strong relationships at every level of the organisation and is a strong motivator who knows how to influence and to get others to do consistently their best work - Excellent written and verbal communications skills - Business English - Work closely with the Program Sponsors to facilitate decisions necessary for program delivery - PMP or PgMP certification and /or other industry and project management certifications WORK EXPERIENCE - Proven program management experience and demonstrated ability to manage large, complex programs (such as global roll-outs, managing large number of subcontractors, managing a program for a prime contractor, over 5000 man days, over 5 Mil EUR, high risk) on time, on budget, and within quality criteria - Scoping and structuring complex programs, projects and operations to maximise benefits for our customers - Experience with Recovery of troubled projects/programs and de-escalation across the Nordics Region - Experience in managing and working together with different parts of the organisation (AGS, AQM, BTS, CDP, etc.)